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Infrastructure Management

We offer range of Remote Infrastructure Management Services (RIMS) that include Network Management. Our extensive engagements with RIMS have lead us to implement QScan, an asset management tool that we use to conduct RIMS. QScan is a multi-threaded IP, NetBIOS, and SNMP scanner with an interface. Some of its key features are:

  • Scans TCP ports
  • Identifies shared network resources
  • Enables administrator to mount shared folders as network drives
  • Resolves hostnames
  • Auto detects local and external IP range
  • Supports remote operations

Network Management

Our infrastructure solutions are tailored to manage your network and provide continuous surveillance with 24/7 network support to ensure high availability of your network. We have network management tools and solutions that allow us to monitor status and performance of your network and network resources such as routers, switches, VOIP devices, network links, and so forth.

Desktop Management

Managing the desktop environment in a large distributed enterprise can be one of the biggest challenges for an IT group. With the help of our expertise and tools, our Desktop Management Services ensure the health and performance of thousands of desktops and devices across your organization. We free your IT Staff from laborious, monotonous and manpower intensive tasks by enabling the execution and management of key tasks remotely, in a secure environment. We will be able to provide excellent end user satisfaction and better performance at a reduced cost.

We offer:

  • Desktop OS and Office Apps Support
  • Remote Software and patch Deployment
  • Problem and Incident Management
  • Technology Refreshes and Upgrades

Server Management

We offer full life-cycle support for your IT Infrastructure. We will monitor utilizations of key components that include system resources, server availability, performance and configuration. To ensure effective functioning of servers and to prevent problems from occurring, we have a team of dedicated specialists and administrators.

We offer:

  • 24/7 administration of Servers
  • Remote Problem and Incident Management
  • Server Migration and Upgrades
  • Optimized management of disk and processor usage
  • Load Balancing
  • Server Consolidation
  • Data Center Virtualization
  • Business Continuity Solutions
  • Disaster Recovery

Helpdesk Services

We offer complete help desk coverage that includes:

  • Call Management
  • Remote Help Desk Support
  • Service Request Management
  • Problem Ticket Management
  • Knowledge Repository Management
  • SLA based enterprise support

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USA - 222, W. Las Colinas Blvd, Suite 550, East Tower Irving, TX-75039

UK - DAWS House, DAWS Lane,
London - NW7 4SD.

India - 'Siddharth', S-16,
15th Main Road, Guindy
Chennai - 600 032, India.